The Customer Is Not Always Right

This recurring behavior among consumers has prompted lawmakers to file House Bill 7805 or the Internet Transactions Act which aims to impose sanctions and still penalties against pranksters, practical jokers and other persons for victimizing food delivery service crew and riders.

"The customer is always right." This slogan is a repeated reminder to workers in the service industry on how to treat their clients/customers. The statement is meant to ensure that service providers meet or exceed customer satisfaction and should not be treated as a statement of fact.

In reality, there are some abusive and conscienceless customers out there especially in the digital space. During the pandemic, we have even observed a sharp increase in the number of fake and prank bookings victimizing delivery riders and restaurants. Delivery riders, restaurant owners and small food businesses have expressed disappointment and lamented over this rude behavior by purported customers. Some of these incidents have gone viral on popular social networking sites where many have either shared their own horrible experiences with pranksters or sympathized with those who were victimized.

This recurring behavior among consumers has prompted lawmakers to file House Bill 7805 or the Internet Transactions Act which aims to impose sanctions and still penalties against pranksters, practical jokers and other persons for victimizing food delivery service crew and riders. The proposed measure also prohibits customers from making cancellations on confirmed orders for the delivery of food and/or grocery items once the delivery rider has already paid and is already in actual possession of the orders. For now, the Department of Trade and Industry has encouraged the use of e-ecommerce and legitimate online payment schemes to ensure service providers are protected.

Many small and medium business owners have been severely hit by the COVID-19 pandemic. It is inhumane for people to be acting with such rudeness and cruelty towards food service providers who are merely trying to make ends meet and earn a living in this difficult time.

This behavior is indicative of how socially and morally deprived some people have become due to this pandemic. In the absence of productive activities or worthwhile pastimes, some have resorted to non-sense acts such as pranking food service providers.

For a change, why don’t we collectively encourage these people to find a job that'll keep their mind from further decaying? Further, why don't we enthuse them to find work where they can earn money and not enemies?

In this time of pandemic, what we need is a productive citizenry so that our economy can quickly recover. Pranking of food service providers is a counterproductive activity that provides no benefit to anyone most even to the perpetrators of this non-sensical act. Bums who engage in such activities deserve no less than jail time so that they can be a taught a lesson they will never forget.

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About the Author
Mr. Aaron Benedict De Leon is currently a Business Development Practitioner in a private consulting firm. He has more than six years of professional experience in leading and managing political and non-government organizations, specializing in organizational management, policy development and program management. He has had stints with notable political/socio-civic organizations, serving in various capacities as: Secretary-General of the Centrist Democratic Party of the Philippines (CDP) [2013-2015], Founding Chairperson of the Centrist Democratic Youth Association of the Philippines (CDYAP) [2012-2014], Philippine Representative to the International Young Democrat Union (IYDU) [2011-2012], Chairperson of the Christian Democratic Youth [2011-2012], Secretary-General of YOUTH Philippines [2010-2011], and Spokesperson/Communications Director of the GT2010 Gilbert Teodoro Presidential Campaign [2009-2010].
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